This can be found on the reverse of the gift card beneath your child’s name.
Help - the gift card design is not my child’s.
Try inputting the Artwork Reference Number again, just in case you made an error. If the artwork is still not your child’s please contact Customer Support on 0345 340 9575
Help - I can’t locate my child’s design.
Try inputting the Artwork Reference Number again, just in case you made an error. If you are still unable to locate your child’s design please contact Customer Support on 0345 340 9575
Help – the displayed school is not my child’s.
Try inputting the Artwork Reference Number again, just in case you made an error. If the school is still not your child’s please contact Customer Support on 0345 340 9575
Where will I find the gift card number?
It is printed beneath the barcode on the reverse of the gift card. It is a 16 digit number with the title ‘Card No.’ printed before it.
How much can I load onto my gift card?
If you are loading money onto one of the four free gift cards you received with your child’s greetings cards the minimum value is £1 and the maximum is £500 in £1 increments. However, if you are loading money onto a gift card that you are ordering as an addition to the four free gift cards you originally received, the minimum value is £10 and the maximum is £500 in £1 increments.
Where does the personal message appear?
It will be printed on the cardboard backer to which each gift card is individually attached. It will appear on the front to the left of the gift card.
How many characters can I use in the personal message?
A maximum of 250 characters may be used with a count-down facility to assist you with keeping track.
Is there a delivery charge?
Yes, these charges vary dependent upon which delivery option you select, click here for full information
What are the delivery options?
There are two options:
Standard UK Delivery - this takes bewteen 2 - 3 working days to arrive and is the best option if you do not want your gift card delivered on a specific date.
Nominated Delivery - this too takes 2-3 working days but allows you to select a date in the future on which you would like your gift card delivered.
Only those dates available for delivery can be selected, all others are greyed out.
Can I send a gift card to someone else?
Yes, you are able to send any number of gift cards directly to addresses other than your own.
Please click here for full information on our delivery charges
Can I purchase/send multiple gift cards?
Yes, you may purchase multiple gift cards which you can elect to have sent to you or sent directly to other recipients.
Is my personalised gift card a ‘proper’ gift card?
Absolutely! All personalised ‘Debenhams for Schools’ gift cards are fully functioning so can have value added and be spent in our stores and online just like all our other gift cards.
Do gift cards expire?
Gift cards expire four years after last use (last use includes a balance enquiry) and any remaining balance will be deducted.
Can I check the balance of my gift card?
Yes, you can check the balance of your gift card in any store, online at Debenhams balance checker or by dialling 0844 800 9091.