Who is Kids Card Factory?

Kids Card Factory is an organisation that works with schools to produce Christmas greetings cards, tags and mugs that have been designed by pupils. These items are sold via schools as a means of additional fundraising.

I’ve got here by mistake, how do I return to Debenhams.com?

That’s a shame, but never mind. Simply click here to return to Debenhams.com.

How does the donation work?

For every 1p value loaded onto a gift card at www.debenhamsforschools.com Debenhams will donate the equivalent of 5% of the value to the chosen school; so if you load £50 onto a gift card the school will receive a donation of £2.50.

Who makes the 5% donation?

The donation is made by Debenhams – it does not come out of the money you load onto your card; so if you load £50 onto a gift card you get £50 to spend, the £2.50 donation to the school is funded 100% by Debenhams.

How does the school get the donation?

Every time you load value onto your gift card using the www.debenhamsforschools.com website Debenhams will calculate the value of the donation.

Will the school get a donation if I load a gift card in a store?

Unfortunately not. Although you are able to load money onto your personalised ‘Debenhams for Schools’ gift card in any of our UK department stores, only money loaded onto your gift card using the www.debenhamsforschools.com website triggers the donation.

How long will you make a donation for?

All value loaded onto personalised Debenhams for Schools gift cards before 25th December 2016 will trigger a donation to the relevant school. After this date gift cards can still be used as normal, but no donation will be triggered.

When will the school get the donation?

Debenhams will calculate the donations for each school registered in the scheme and present their donations throughout January 2017.

Where can I spend my gift card?

Gift cards can be redeemed in any of our UK department stores or online at debenhams.com. Visit our store locator to find your nearest Debenhams.

Is my personalised gift card a ‘proper’ gift card?

Absolutely! All personalised ‘Debenhams for Schools’ gift cards are fully functioning so can have value added and be spent in our stores and online just like all our other gift cards.

Do gift cards expire?

Gift cards expire four years after last use (last use includes a balance enquiry) and any remaining balance will be deducted.

Can I check the balance of my gift card?

Yes, you can check the balance of your gift card in any store, online at Debenhams balance checker or by dialling 0844 800 8091

What if I have made a mistake with my order?

Provided you notice the error before you pay you can edit your order to correct such errors as spelling mistakes, incorrect postcodes, gift cards values and so on. If you have already paid for your order then contact Customer Support on 0345 340 9575 and we’ll see what we can do to help.

Can I edit my order?

Yes, you are able to edit your order at any point before you complete the payment for it.

Can I cancel my order?

Because gift cards are bespoke printed to order it is not possible to cancel your order once printing has commenced. If you need to cancel your order contact Customer Support on 0345 340 9575 and we’ll see what we can do to help.

Do you have T&Cs I should know about?

Yes, they can be accessed here and we recommend you read them before purchasing or using one of our gift cards.

Debenhams | KCF